The 7 Best Outsourcing Companies in India Right Now

The best outsourcing companies in India - cover

If you know you want to outsource to India specifically, the next, and most difficult step is finding the right firm. India’s outsourcing industry is enormous, and it is short on independent comparison between firms.

That is where we come in. In the following review, we have analyzed and compared the best outsourcing companies in India based on their performance history, breadth of services, value for money, and ratings. They are ranked here by the best cumulative total across those criteria. We hope that it helps you select the right outsourcing partner in India, the first time.

Why Choose India for Outsourcing?

In the past few decades, India has emerged as the premier hub of global outsourcing, attracting businesses from all over the world that are eager to capitalize on its high-quality services and affordable prices. Whether you are a small business or a large one, there are many benefits to taking a look at what the best outsourcing companies in India have to offer.

The first reason why India is an ideal destination for outsourcing is because there is no shortage of talent. India is known for its strong emphasis on education, particularly when it comes to information technology and engineering. Because of this, there is a workforce in place that is highly skilled, innovative, and capable of providing a variety of solutions.

India’s time zone advantage means that you can have people working for you on a 24/7 work basis. When your customers need telephone support, they are always there. For instance, when it is nighttime in America or Europe, it is daytime in India, so your company will be able to operate around the clock.

India’s outsourcing industry is known for its competitive pricing in comparison to almost all of the Western countries. Both labor costs and operational expenses are lower so you can reduce your overhead without compromising on quality.

The Indian government’s support for the IT sector is well-known and not only do they help to provide well-trained workers, but they also encourage foreign investment into this industry. Other features such as tax breaks and relaxed regulations make this an ideal choice for companies that need high-tech support on a budget.

Additional measures such as safeguarding data security and intellectual property rights are also important for overseas companies. In short, with a vast and highly talented pool of workers, favorable time zones, competitive pricing, and governmental support, India is one of the most attractive destinations globally for companies looking to outsource.

Criteria for Selecting the Best Outsourcing Companies

When you are trying to find the best outsourcing company for your business, there are a lot of factors that you will need to consider. You should first start by taking a good look at your business and determining what your needs are. Then, your goal should be to find a company that has a good reputation in the industry.

Due diligence is not an option when you are dealing with companies overseas, so make sure to read online reviews and testimonials and assess their portfolio to ensure it meets your needs. If the company has worked in your industry in the past, then that is even better.

The second thing to look at is specialization and domain expertise. By leveraging specialized skills to meet your needs, you can fully make use of the skilled labor force found in India. Some companies may excel specifically in your field of interest, which is immensely important when you are looking for a technology-driven solution or are attempting to find customer service or technical support assistance.

The outsourcing partner that you choose should be on the cutting edge of the latest technologies and software products and also exhibit flexibility in using the specific tools or platforms that you need.

Since cost-effectiveness is commonly the primary reason why companies look to outsource overseas, your partner should be able to give you a very precise quote on services, including any hidden charges or additional fees that may go beyond the basic rate. You should be provided detailed cost breakdowns that you can compare against multiple vendors.

Finally, communication between you and the outsourcing company in India is going to be crucial to your success. A good outsourcing partner will prioritize two-way communication through phone, email, text, chat, and video conferencing. They should be adept at using the channels that are best for you.

The best outsourcing company is one that aligns well with your specific needs and has specific expertise in your type of business while offering cutting-edge technology, transparent pricing, and clear channels of communication.

#1: Hitech BPO

Hitech BPO has a reputation for delivering world-class outsourcing services and is one of the industry leaders in India. Founded more than two decades ago, is a reliable provider of services in various sectors. Working in market research, healthcare, real estate, and eCommerce, their extensive range of services has helped many businesses to achieve success.

Data management is their specialty, with a focus on data entry, processing, analytics, and reporting. Their superior data handling capabilities and exceptional customer service operations are available around the clock so their clients receive high-quality service at all times.

High customer satisfaction rates, professionalism and dedication to communication are services often not found in other companies. Finally, by using technology to deliver transformative solutions and maintaining quality through ISO certifications,  Hitech BPO is an outsourcing partner that stands above the rest.

#2: Bacancy

Bacancy is one of the best outsourcing companies in India

Bacancy is a fairly new company, founded in 2011, yet it has quickly carved a niche for itself among the best outsourcing companies in India. The firm employs more than 400 professionals who are trained to deliver a variety of solutions that are tailor-made to each business.

Bacancy has a great deal of experience in sectors as varied as healthcare, eCommerce, education, and banking.  Their ability to provide a variety of services under one roof is what makes this company so compelling. They are known for their IT consulting services, mobile and web application development, product engineering, and customer support.

Their IT professionals use the latest advanced technologies such as Ruby on Rails (RoR), Spree Commerce, and Angular JS so they can get to work to create applications that meet your specific needs. They also have a strong commitment to Agile Methodologies and can deliver projects with high precision on a strict deadline.

Bacancy has established successful partnerships with some of the leading brands around the globe and has helped businesses transform their operational efficiency through the use of technology and innovation. Their commitment to providing cost-effective solutions and quality has made it one of the best outsourcing companies in India.

#3: Infosys BPM

Infosys BPM is a subsidiary of the renowned Infosys Ltd. that has emerged as a leader in process management. In the last twenty years, they have been providing companies around the world with the latest in technology and customer service. Sectors such as banking, financial services, insurance, healthcare, life sciences, and manufacturing have all benefited from their end-to-end transformative services.

Infosys BPM is known for incorporating Intelligent Process Automation into its offerings. By doing so, they can strengthen operational efficiency by automating repetitive tasks. This ability to optimize operations while reducing costs is why they have had such success. In addition, by using methodologies such as Lean Six Sigma, Infosys BPM exhibits global best practices for their clients.

They have been the recipients of various awards including the Golden Peacock National Quality Award in 2019. Their focus on emerging technologies is evident in their commitment to next-generation digital solutions like Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), and Blockchain technology.

Choosing Infosys BPM as an outsourcing partner will provide you with some of the most technologically advanced business solutions available today. When combined with expertise, highly-trained staff, and affordable prices, it is no surprise that they have quickly become one of the leading outsourcing companies in India.

#4: Net Solutions

Net Solutions is one of India’s premier outsourcing companies, renowned for its diverse portfolio and innovative approach to technology. Founded just over twenty years ago, Net Solutions has consistently demonstrated a commitment to delivering top-notch technological services to customers around the world.

They have a reputation for being able to solve problems through the use of software product development, mobile app development, Digital Customer Experience Strategy (DCX), and UX/UI Design Services. Their dedicated team of experienced professionals can complete projects of any scale or complexity through the use of research and innovation.

Net Solutions ensures complete transparency in dealings with clients while maintaining the most stringent data security measures. Their overall high standard of professionalism is evident in everything they do, as evidenced by the fact that they have worked with some of the largest worldwide names in retail, e-commerce, healthcare, education, and banking sectors. They are also an ISO 27001 certified company which means that they hold an adherence to global standards for information security management systems at heart.

One of their most recent projects was the Puma football club app. They were hired by Puma to create an app that would engage football fans and provide real-time updates on where to view games locally. Through the use of smart technology integration and a user-friendly interface, Net Solutions delivered an app that had more than 50,000 downloads almost immediately.

Net Solutions is among the leaders in outsourcing companies in India, not only because of their emphasis on innovation and commitment to delivering high-quality solutions, but because they are focused on transformative growth for organizations worldwide.

#5: Max BPO

Max BPO is a global leader in business process management and outsourcing solutions that was founded just over twenty years ago. They have experience in providing call center and data entry services to a variety of companies, including those in the healthcare, logistics, banking, and e-commerce sectors.

Their commitment to excellence in service delivery is one of the factors that sets Max BPO apart. By adhering to ISO 9001:2015 and ISO 27001:2013, you can be assured of the highest quality service and the highest level of data security.

Max BPO consists of a large team with vast industry experience and knowledge. As such, they have helped clients all around the world, including North America, South America, the Asia-Pacific Region, Europe, and the Middle East.

Their global presence means that you will always have around-the-clock support on a cost-efficient basis. Their solutions rely on technology such as artificial intelligence (AI) and machine learning (ML), and when combined with their operational excellence and scalable solutions, it should come as no surprise that they are one of the best outsourcing companies in India.

The commitment that Max BPO has to updating and using technology to its fullest, while also keeping costs low is why this company is so revered among some of the world’s largest enterprises.

#6: Trupp Global

Trupp Global is based in Bangalore and has quickly earned a reputation for delivering high-quality services that are tailored to the needs of small and medium-sized businesses around the world. By offering a comprehensive range of services, they can create unique client relationships.

Their deep understanding of their clients means that they can create bespoke solutions that are focused on quality and on-time delivery. This is why they are now one of the top outsourcing companies in India.

Their investment in state-of-the-art technology tools to offer scalable and secure solutions such as robotic process automation, means that they are capable of streamlining processes while ensuring quality and affordability

Trupp Global’s success story is built by a highly skilled team of professionals who are known for their industry-centric knowledge and advanced problem-solving skills. They are provided training programs that help them keep up to date with recent trends and technologies, and enable them to offer an impeccable blend of tailored services, innovative use of technology, and affordable pricing.

#7: Uplers

Uplers has carved a niche for itself in the digital services sector by providing companies around the world with a wide array of services including web development, digital marketing, and SEO. They have an extensive portfolio of more than 7,000 clients in 52 countries, making them one of the largest reaching outsourcing companies in India.

Their commitment to delivering top-notch quality without compromising is why so many companies have turned to Uplers. Their business model uses dedicated team setups with specific expertise in every task so they can deliver results quickly and efficiently.

Their competitive pricing and high-quality output make them a great choice for businesses that are trying to get the most for their money. They can fully understand client requirements and can work diligently to meet those expectations. They also have a focus on creating long-term partnerships, which is not always a focus for other outsourcing companies.

Uplers consists of a team of highly skilled professionals who are passionate about their work and are provided training opportunities to ensure that they are always at the top of their game. Uplers is now one of India’s leading outsourcing companies because of these factors.

Success Stories & Case Studies

By taking a look at some of the most notable success stories and case studies of outsourcing companies, you will see why these are certainly some of the best.

Hitech BPO has been helping clients transform their businesses with its process improvement solutions. They recently worked with a leading US-based mortgage service provider and were faced with an enormous volume of data processing and customer service requirements. Hitech BPO reduced processing time by 50%, increased productivity by 60%, and cut costs by 40%.

Bacancy recently partnered with Canada-based tech firm,  InvoZone, which needed assistance to develop an e-commerce platform. They were provided dedicated development teams, utilizing Agile methodologies to manage the project, and created a user-friendly platform that supported multiple payment gateways and integrations.

A global giant turned to Infosys BPM for support and through the use of Leveraging Robotic Process Automation (RPA) and other technologies, Infosys BPM was able to deliver procurement processes that reduced costs and provided greater accuracy.

Net Solutions recently worked with IMG Worldwide, a leading sports, events and talent management company, to provide digital technology solutions for various sports leagues. They delivered a powerful website design and managed development with the result being enhanced fan engagement.

These success stories show that Indian outsourcing companies can be strategic partners who add value beyond cost savings. They can bring the latest in high-tech innovations, quality assurance, and operational efficiency to their projects while also reducing costs.

How to Choose the Right Outsourcing Partner in India

Before you begin looking at the best outsourcing companies in India, you should have a very clear understanding of what your business needs and what it can afford. Take the time to identify specific tasks that you want to outsource so you can determine how the partnership can help you achieve your goals.

The second step involves learning more about a few of the potential outsourcing companies. Take a look at their track records, their market standing, their clientele, and the expertise they may have in your industry. Reading customer reviews and requesting case studies is always a good idea to get a clearer look at their reputation.

Once you have determined that you are dealing with companies that are both reputable and well-reviewed, then it will be time to start determining whether their services will be cost-effective. By submitting requests for proposals (RFPs) from potential providers, you will get a better idea of just how well they can compete in price.

Another factor to consider when selecting an outsourcing partner is how well they can communicate with both you and your clients. The best partner should be able to offer transparent communication lines. Cultural compatibility and language issues should be evaluated, too.

Ideally, it is important to choose an outsourcing company that has corporate values that align with yours. Finding the right fit between your company and the outsourcing partner will help both of you to thrive.

Conclusion

India’s prominence in the global outsourcing market has been earned through a combination of factors, not least of which is simply based on having such a large pool of qualified workers. But, they also offer a depth of services that are not found in other countries – from customer support and IT operations to data analysis and digital marketing.

The seven firms we have reviewed for this article are some of the leading outsourcing companies in India.  Hitech BPO’s variety of offerings shows that they are committed to helping businesses of all sizes with a variety of projects. Bacancy is known for its tailored services, while Infosys BPM offers scalable solutions. Net Solutions is one of the leading outsourcing companies when it comes to digital endeavors and Max BPO is known for its ability to handle a variety of administrative tasks. Trupp Global offers back-office support while Uplers provides some of the most unique web solutions.

When choosing an outsourcing company in India, you must consider whether your partner has the proven experience needed along with the communication style and corporate culture that your employees and your customers are used to.

India’s reputation as a top-notch, global outsourcing source has been built over decades. They are known for their highly skilled workforce and experience in a variety of sectors with the ability to achieve success without sacrificing quality.

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