The 7 Best Outsourcing Companies in the Philippines

The best outsourcing companies in the Philippines cover

Why the Philippines for Outsourcing?

The Philippines has become a popular destination for all types of outsourcing for a variety of reasons. With a population that is highly skilled and proficient in English, it has become attractive to a variety of companies that need cost-efficient work handled in a timely manner.

The growth of the outsourcing industry in the Philippines is also promoted by strong government support.

The government has recognized that outsourcing is a valuable driver for economic growth and because of this, it provides incentives to companies that bring jobs to the Philippines. This makes this country ideal for both startups as well as multinational corporations.

One of the key factors making the Philippines a preferred choice for outsourcing is its English language proficiency along with an accent-neutral speech that is easily understood globally. For voice support services, this is ideal since many customers will not even realize that they are talking to someone in another country.

Filipinos are also recognized worldwide for their hospitality and customer service orientation, which makes them perfect for customer service and technical support positions. Other industries such as accounting and finance, information technology services, and healthcare information management have seen a significant rise in outsourcing activity in the Philippines in the past decade.

Overall, there are many reasons why the  Philippines has become such an attractive hub for business outsourcing. Let’s take a look at how to search for the right company for your business’s needs.

Criteria for Selecting the Best Outsourcing Companies

The first thing to know about outsourcing is that in most cases you can’t just hand off work – outsourcing is something that needs to be managed. So, you will want to find a company that is easy to work with and easy to communicate with. Obviously, you will have cost savings as one of your primary goals, but that should not be your entire goal.

The first thing you should look at is the range and quality of services offered. A quality outsourcing company provides an array of services that can be tailored to your specific business needs. In addition to basic services such as customer support and back-office tasks, they should also provide more specialized services like digital marketing, IT development, content creation, and project management.

It is also worth taking a look at quality assurance measures such as ISO certification to get a clearer picture of what the companies in question have to offer. Finding one that has been proven to maintain high standards is essential.

Finding a company that has a track record in managing projects similar to yours can also be beneficial. It is a good idea to look for reviews and testimonials from previous clients or case studies detailing the solutions they provided.

Your chosen outsourcing firm should have a variety of technological systems in place capable of supporting your business’s technical needs. These should include state-of-the-art hardware facilities, reliable internet connectivity, and secure protection against potential data breaches.

Finally, it is worth learning about the cultural nuances and language issues that could come up in your partnership. It is essential for you to be working with a company that has English-speaking representatives to greet your customers, and ideally with little or no discernible accent.

Each of the following companies has been reviewed and assessed on these standards to ensure they stand up to the quality that is expected from leading businesses.

#1: Teleperformance Philippines Inc.

Teleperformance were our best outsourcing company in the Philippines this year.

Teleperformance Philippines Inc., a subsidiary of the global Teleperformance Group, was founded in 1996, and has grown to multiple sites, and more than 47,000 employees.

The company provides an extensive array of business services such as customer care, technical support, content moderation, and other back-office services. It has worked with a variety of telecommunications, financial services, healthcare and technology. Companies.

Teleperformance Philippines Inc. is known for its high-quality service delivery as well as its commitment to rigorous staff training and development programs. This helps to ensure a workforce that is well-equipped to handle complex client issues effectively and efficiently.

Teleperformance also focuses on employing the most stringent security measures to protect client data confidentiality, and they consistently rank at the top for best practices in leadership strategy, workforce planning & development, and corporate social responsibility. Their commitment to innovation means that they are able to utilize the power of new technologies such as artificial intelligence (AI), cloud computing, and data analytics to provide superior service quality.

Teleperformance Philippines Inc. provides an all-encompassing range of outsourcing solutions as well as a strong commitment to quality service delivery that makes it one of the top outsourcing companies in the Philippines.

#2: CloudStaff Philippines Inc

CloudStaff Philippines Inc. was established in 2005 by an Australian tech entrepreneur and has become a premier outsourcing company with more than 2,500 staff. They have offices in four Philippine cities – Manila, Angeles City, Clark Freeport Zone, and Cebu.

Cloudstaff’s professionals are experienced in some of the most popular outsourcing sectors such as IT services, customer service support, sales and marketing, and business administration. Determined to meet each client’s unique needs at a granular level, CloudStaff is committed to providing customized solutions that increase profitability.

It operates with a client-first approach that is focused on collaboration between the client’s local team and outsourced personnel from CloudStaff while also immersing itself in innovation. It is well-versed in a variety of the latest, advanced technologies such as cloud technology for data storage, CRM systems, and AI.

When you read the reviews for Cloudstaff, what you will notice is a lot of companies appreciate the wide variety of skills that are provided. From handling complicated technical projects to efficiently managing back-office tasks, Cloudstaff’s English-speaking employees will have the skills you need to get the job done.

Another factor that is often mentioned in the testimonials is their commitment to meeting stringent deadlines without a reduction in quality. By keeping the highest quality standards and meeting customer needs on time, they are one of the leading outsourcing companies in the Philippines.

#3: Sitel Philippines Corporation

Sitel Philippines Corporation was established in 2000 and has become an outsourcing giant with a workforce that spans 27 cities in the Philippines. This makes it one of the largest employers in the Philippine BPO sector.

Sitel specializes in handling customer service needs for their clients, from technology troubleshooting to billing inquiries and everything in between. But, what makes Sitel stand out among the rest is its unmatched experience and broad range of services. They have experience in many of the largest industries including banking, insurance, health care, communications, and retail sectors. They have been able to continue their growth due to their focus on developing their employees’ skills and talents.

Sitel Philippines offers an extensive set of customer relations management (CRM) solutions, such as inbound customer care, technical support services, social media management, analytics, and more.

Because they are a part of Sitel Group – one of the world’s leading outsourcing services providers – Sitel has access to some of the most advanced technological tools available today. These include rigorous training programs that will enable their staff to meet your needs.

Sitel’s commitment to employee growth along with its comprehensive service offerings makes it a robust and trusted outsourcing company in the Philippines.

#4: Accenture

Accenture, a Fortune Global 500 company, is a global outsourcing company. With over 50,000 employees across various locations in the Philippines, they offer a range of services such as consulting, strategy, digital technology, and operations. It also has partnerships with more than three-quarters of Fortune Global 500 companies.

Accenture is known for its IT services and digital transformation capabilities and it also offers more comprehensive solutions for businesses of all sizes.

Their experience can be found in almost all sectors such as banking, telecommunications, healthcare, retail, and more. Notably, Accenture was recently named by IDC as a Leader in ‘Worldwide Managed Cloud Services’ and by Gartner as ‘Magic Quadrant for Data Center Outsourcing’.

Accenture is also known for its overall quality and excellence. The firm adheres to the most well-known international standards – ISO 9001, ISO/IEC 27001, and ISO/IEC 20000-1 – which means they are focused on ensuring client satisfaction.

Accenture’s workforce is well-trained through powerful employee development programs that enable them to hone their skills constantly. The result is that you will be getting a world-class outsourcing service that has provided the highest quality outsourcing services to businesses worldwide.

#5: DOXA7

DOXA7 is based in Manila and is known for being a vibrant and innovative outsourcing company. DOXA7 provides a variety of services such as customer support, back office solutions, IT support and software development.

However, DOXA7 is not just known for the variety of its solutions, but also for how it is able to combine modern technology with human skills. Its team of highly skilled professionals is versed in diverse disciplines, and its training and development programs ensure their staff members are always up to speed.

DOXA7 has thrived because of its deep commitment to delivering outstanding quality without compromising on cost-effectiveness. Their client-centric approach enables them to create services that meet the specific needs of their clients. In other words, they do not believe in ‘one-size-fits-all’ solutions.

Their experience in various sectors such as telecommunications, financial services, retail, and healthcare makes this company a versatile outsourcing company.

#6: Infinit-O

Infinit-O is a well-known provider of outsourcing solutions, known for its top-end services in the business process outsourcing sector. Founded in 2005, this Manila-based company has a track record of delivering operational excellence and customer satisfaction to customers all over the world.

Infinit-O uses innovative solutions to meet the evolving needs of its clients. By offering a wide array of services including data and research, healthcare, and customer service support, Infinit-O is able to provide solutions to many different types of companies, both large and small.

They are known for providing back-office support such as payroll processing and financial planning as well as front-office tasks like customer support and technical support. A specialty of their employees is handling healthcare information management which involves the processing of sensitive medical data.

Each client is assigned a dedicated team to ensure personalized attention while also maintaining cost-effectiveness. They are also known for their flexibility in terms of operational hours and adapting processes to a client’s needs.

Secure work environments and rigorous safety protocols enable them to confidently handle sensitive information in different sectors. Their ISO 27001:2013 certification for Information Security Management System (ISMS) is proof of their commitment to safeguarding client data.

Infinit-O’s provides employees with internal training programs for skill enhancement, ensuring that they are always on the cutting edge of technology. This also helps to create a positive company culture that leads to better customer support. This ensures that Infinit-O is able to deliver cutting-edge solutions to their clients, making them a reliable outsourcing partner. They are able to deliver excellent services while maintaining flexible and personalized client relationships.

#7: Six Eleven Global Teleservices

Established in 2005, Six Eleven Global Teleservices is known as one of the top outsourcing companies in the Philippines. This company started with only a handful of clients but now has hundreds of globally recognized brands, making it one of the largest and most well-respected outsourcing companies in the Philippines.

Six Eleven is headquartered in Davao City and has provided impeccable services to its customers while contributing significantly to the local economy through job creation.

Six Eleven offers both voice and non-voice customer support, along with lead generation, appointment setting, search engine optimization (SEO), and social media management. These services show this company’s commitment to the latest technological advancements.

Six Eleven’s testament to quality is proven by their ISO 9001:2015 certification for Quality Management Systems. Their well-trained and highly competent workforce is able to meet their clients’ requirements while exceeding expectations through exceptional performance.

With regular training programs focused on enhancing communication skills and understanding cultural diversity, Six Eleven is focused on providing customer satisfaction and swift resolutions to any issues that may arise.

Their commitment to excellence has enabled them to partner with businesses from various sectors including telecommunications, real estate, sales, and marketing, making them a good choice when it comes to outsourcing companies in the Philippines.

Services Offered by These Companies

While you might think that all of the above companies are very much alike, the truth is that they all offer very specific services that are needed by companies in various sectors. In some cases, they are able to run full overseas call centers and provide customer service operations to companies around the globe.

There are more specialized tasks such as information technology, human resources, and financial management that are suitable for both small startups and multinational corporations.

Teleperformance Philippines Inc. offers a wide range of services from telemarketing and debt collection services to technical and customer support. They are not just limited to voice interactions but are also able to handle non-voice BPO functions such as chat support and social media management.

CloudStaff Philippines Inc. is focused on providing remote staff for roles typically found within an office environment. They offer highly skilled professionals in areas such as software development, accounting, creative design; content creation, administrative support, and project management.

Sitel Philippines Corporation is known for its assortment of customer experience solutions such as customer care, technical assistance, social media engagement, back office processing, analytics, fraud detection, and AI.

Accenture provides an enormous variety of BPO services, including high-end consulting services such as strategy planning and digital transformation consulting. They are also known for working with accounting, health administration, and retail companies and providing services such as cloud computing.

DOXA7 takes a unique approach to security by providing top-tier cybersecurity experts who ensure clients’ digital assets. They provide custom teams dealing with all aspects of security and customer support for businesses of all sizes.

Infinit-O is known for its ability to provide small and medium-sized business teams specializing in data & research, healthcare, finance, and customer service. Most of their clients are in industries like healthcare, finance, and the retail sector.

Six Eleven Global Teleservices provides outsourcing solutions that cover everything from lead generation to customer retention. They are focused on telemarketing, customer service, virtual assistant services, SEO, and SEM services.

This variety of services provided by these outsourcing companies in the Philippines ensures that companies have access to the exact talent and specific skills they need. When combined with cost efficiency and scalability, there are many reasons to consider the Philippines as an ideal outsourcing destination.

Success Stories and Case Studies

The success stories and case studies of these leading outsourcing companies in the Philippines show not only their operational efficiency but also customer satisfaction levels.

Teleperformance Philippines Inc. has been involved in many successful projects with global giants. One prominent collaboration is with a prominent wireless service provider based in the United States. With a team of around 1,000 agents, they improved customer satisfaction scores and significantly reduced call handling time.

CloudStaff Philippines Inc. has collaborated successfully with diverse businesses from startups to Fortune 500 companies in many sectors including IT, eCommerce, and finance. One such successful partnership is a well-established Australian IT firm that used  CloudStaff to reduce its attrition rate and achieve remarkable improvements in productivity.

The case study of Sitel Philippines Corporation’s collaboration with a major online retail business is an example of outsourcing success. They handled customer inquiries during peak shopping seasons and used their exceptional proficiency in managing high volumes without reducing service quality.

Sitel’s round-the-clock workforce provided smooth operations even during surges, resulting in improved customer experience and significant improvement in first-call resolution rates.

Accenture’s long-standing alliance with a leading bank involved providing innovative solutions to streamline processes without inflating costs or compromising quality standards. Accenture deployed its seasoned team, advanced tools, and technologies to produce cost savings for the client.

These case studies show how these premier outsourcing companies are able to consistently deliver optimal outcomes in challenging scenarios while maintaining their commitment to excellence.

How to Choose the Right Outsourcing Partner in the Philippines

Choosing the right outsourcing partner in the Philippines is important since it will act as an extension of your business. You should start by setting clear goals and objectives for what you want to achieve through outsourcing. Some companies are focused on cost-saving measures, while others are looking for skilled expertise or an increase in operational efficiency. Your goals will determine the type of company you should be working with.

The reputation of your potential partner firm is vital and by doing some background research into its previous clients and projects, you will gain insight into their operational capabilities.

Testimonials, reviews, and case studies can show what companies align with your objectives. A company’s standing within its industry might be able to tell you more about its reliability and adaptability to changes within market trends.

The prospective company’s services should also align with your specific needs. There are so many different types of services offered by outsourcing companies, but not all companies may provide all of these services. Whether you are looking for IT support, customer service handling, programming tasks, or human resources, there will be an outsourcing company that suits your needs.

Communication is vital in outsourcing, especially when you are dealing with employees who are located in another country. By taking the time to ensure that they understand project requirements and deadlines precisely, you will feel more secure in your partnership.

Security measures and confidentiality policies should not be overlooked, particularly if they will be handling sensitive information related to your business. They should not just meet but exceed industry standards for data protection. And security.

The task of choosing an optimal outsourcing partner is more than just finding the cheapest one. It is important that you determine their competency levels in key fields relative to your business operations and weigh the pros and cons of dealing with a company overseas. Choosing the right partnership will help you to meet your business objectives through a profitable business relationship.

Conclusion

Outsourcing has become a common strategy for companies seeking to expand their operations, streamline processes, and boost profitability. The Philippines has an educated workforce and offers cost-effective services that can provide you with the assistance you need at a price that you can afford.

The companies mentioned above are some of the leading outsourcing companies in the Philippines, with decades of industry experience and unparalleled customer service expertise.

Cloudstaff has a unique offshoring setup that allows businesses to effortlessly integrate remote teams into their teams back home. Sitel offers innovative solutions that are on the cutting edge, while Accenture is a long-standing and well-respected professional services company.

DOXA7 is known for creating effective marketing strategies that help businesses meet their targeted goals. Infinit-O offers bespoke solutions to small and medium companies that don’t have enormous budgets. Six Eleven Global Teleservices provides high-quality contact center services in a variety of sectors.

These companies have a local customer base but have also carved out substantial market shares worldwide as a result of their dedication to impeccable service delivery.

Each company is best suited for different business needs and individual requirements. Choosing the right outsourcing partner can be time-consuming, but it can end up saving you a lot of money and headaches in the long run. Just be sure that you evaluate firms on more factors than their cost-effectiveness. By doing so, you will be assured of more success when it comes to integrating your business into theirs.

These outsourcing companies are among the best offshore services in the Philippines and have all achieved recognition delivering superior quality products and services. Because of this, the Philippines’ standing as a top outsourcing destination is assured.

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